Shipping Policy

Thank you for choosing our online wine shop! We are delighted to offer a wide selection of quality wines. Below, you will find our shipping policy detailing important information about the shipment of your wine orders.

1. Shipping Destinations:

We currently offer shipping within the Hong Kong only.

2. Age Verification:

By placing an order on our online shop, you confirm that you are at least 18 years old, the legal drinking age in Hong Kong.

3. Processing Time:

Once your order is placed and payment is confirmed, we will process it immediately. Processing times may vary depending on the availability of the selected wines and any ongoing promotions.

4. Export Shipping Costs and Local Delivery Costs:

Export Shipping costs is included in the selling price. The local delivery cost will be displayed during the checkout process.

5. Delivery Time:

Once your order has been processed and shipped, we aim to deliver it on or before the end of November. If the shipment arrives in Hong Kong earlier than expected, we will make every effort to deliver it as soon as possible. However, please be aware that unforeseen circumstances such as weather conditions, holidays, or other factors beyond our control may cause unexpected delays.

6. Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery on the carrier's website or through the provided tracking link.

7. Delivery Attempts and Signature:

Our local delivery carrier will attempt to deliver your package to the shipping address provided. They will contact you over the phone to align the delivery schedule and detail. If no one is available to receive the call for delivery arrangement, they will usually make multiple attempts on subsequent business days.

8. Damaged or Lost Packages:

In the rare event that your package arrives damaged or does not arrive at all, please contact our customer support team immediately. We will work closely with you to resolve the issue and initiate a claim with the shipping carrier if necessary.

9. Returns and Refunds:

Due to the nature of our products, we are unable to accept returns for wine purchases unless there is a defect or damage caused during transit. If you encounter any issues with your order, please contact our customer support team within 3 days of receiving the package, providing relevant details and supporting evidence.

10. Legal Compliance:

By placing an order with our online wine shop, you acknowledge that you are responsible for complying with all applicable laws and regulations regarding the purchase, shipment, and consumption of alcoholic beverages.

We hope that this shipping policy provides you with a clear understanding of our procedures and guidelines. Should you have any further questions or concerns, please don't hesitate to contact our customer support team at enquiry@thehkwinery.com at your convenience. Cheers to enjoying your wine selection!